FAQs

Please read carefully our frequently asked questions.

FAQs

Please read carefully our frequently asked questions.

Shipping information

What shipping methods are available?

We use FedEx. Please contact us for rates and delivery times.

Do you ship internationally?

Unfortunately, at this time we do not.

How long will it take to get my order?

We will ship your order 7-10 days before the event depending on your event location. You will then have 5 days to return all the rentals back to us using a prepaid shipping label before any late fees are charged.

Payment information

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, checks and Zelle.

Is there a minimum order size?

Yes, 10 table minimum.

Orders & cancellations

How do I place an order?

You may either do so directly from the website, send us an email, call it in or send a text message.

Is deposit required?

Yes, a $300 credit card deposit is necessary to secure your event date, which is refundable at the end of your event assuming everything is returned in its original condition. Full payment is due 30 days prior to the event.

In case of a cancellation within 30 days before the event date, deposit is non-refundable.

How can I cancel or change my order?

Please call us as soon as possible if you’d like to cancel or change an order.

Do I need an account to place an order?

No account is necessary.

How do I track my order?

Tracking will be provided as soon as it becomes available.

Are your feather centerpieces different than kits sold online?

Absolutely! Online kits use low grade drabs, which are short feathers that do not have natural droop. We use the highest quality male ostrich wing plumes that are very plush. Our feathers are individually selected and inspected to meet the highest quality standards.

Do you rent just feathers or offer your centerpieces as DIY?

Yes, we can ship complete centerpieces or rent out feathers only. Please contact us for shipping quote and availability.

Do you offer consultations and sample set ups?

Yes, we will be happy to meet with you in person and create your unique centerpiece right before your eyes! We service Los Angeles, Long Beach, Newport Beach, Anaheim, Pasadena, Glendale, Burbank, San Diego, Santa Barbara, Huntington Beach, Costa Mesa, Studio City, Sherman Oaks, Palos Verdes, Irvine, Riverside, Santa Clarita and all nearby cities.